Terms and Conditions

1. Acceptance of Terms

By accessing or using the services offered by Artemis Hosting ("the Company"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue the use of our services immediately.

2. Services Offered

The Company provides a variety of hosting services, including but not limited to:

• Shared Hosting: Linux and Windows options.
• VPS Hosting: Linux and Windows configurations with scalable resources.
• Dedicated Servers: Fully managed, high-performance servers.
• WordPress Hosting: Optimized solutions for WordPress websites.
• Domain Registration and Management.

Additional services include eCommerce, Elementor hosting, and custom deployments.

3. Account Responsibilities

• Account Security: You are responsible for maintaining the security and confidentiality of your login credentials.
• Unauthorized Access: Notify the Company immediately if you suspect unauthorized access to your account.
• Accuracy of Information: You agree to provide accurate information during registration and to update it as necessary.

4. Payments and Billing

• Fees and Charges: All fees are detailed in the pricing plans. Payments are due in advance.
• Billing Cycles: Discounts such as "Save 75% with 12/mo" apply to annual billing cycles.
• Refunds: Refunds, if applicable, are governed by our refund policy (refer to our Refund Policy page).
• Late Payments: Failure to pay on time may result in service suspension or termination.

5. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities, including spamming, phishing, or distributing malware.
• Hosting content that violates intellectual property laws or promotes hate speech.
• Activities that compromise server security or degrade network performance.

6. Service Availability

• Uptime: While we aim to provide 99.9% uptime, occasional maintenance or unforeseen outages may occur.
• Maintenance: We reserve the right to perform scheduled maintenance with prior notice. Emergency maintenance may be conducted without notice.

7. Security and Privacy

• Data Protection: We employ industry-standard measures to safeguard your data.
• Customer Responsibility: You are responsible for securing your website files and maintaining backups.
• Privacy Policy: Refer to our Privacy Policy for details on how your personal information is handled.

8. Termination of Services

• By You: You may cancel your subscription at any time via the client portal.
• By the Company: We may suspend or terminate services for non-payment, policy violations, or activities that harm our infrastructure.
• Data Retrieval: Upon termination, we are not responsible for retaining or providing access to customer data.

9. Limitation of Liability

• No Warranties: Services are provided "as is" without warranties of any kind.
• Liability Cap: Our liability is limited to the amount paid for the affected service period.
• Indirect Damages: We are not liable for indirect, incidental, or consequential damages.

10. Modifications to Terms

• We reserve the right to modify these terms at any time.
• Customers will be notified of significant changes via email or announcements on our website.

11. Governing Law

These terms are governed by international law and any disputes arising from them shall be resolved in the courts of Zambia.

12. Contact Information